Reading-based carpet-fitter Ted Callaghan of Callaghan Flooring And Carpets once again demonstrates the impact of doing a good deed as he prepares to hand over yet another bumper cheque in aid of Yeldall Manor, this time in the sum of £200, bringing the running total of Ted’s support to the substance rehabilitation centre to date in the region of £1,000.
Speaking whilst out at a recent carpet fitting job Xn caught up with him whilst fitting the new floorcovering at CCA’s furniture outlet on Silver Street after their recent flood damage. Xn advertiser Ted explains, “It’s important to do something good; to give something back. I came up with the idea of donating 5% from each carpet and floorcovering order to a charity back when Xn first started out over two years ago, and it’s something I value in keeping going.”
When asked about what sets him apart from others, Ted is quite pragmatic in his approach, “I think what makes me different is that you get a good honest, reliable service using top quality products at a price that’s right.” He continues, “What you see is what you get. I believe in being open and transparent about how I work, so there’s no nasty surprises or hidden extra costs for the customer. I do the work too, and only have a very small team of very trusted people working with me, so again it reinforces that personal service that we give every time.”
And Ted’s right, he is different. Whether commercial or residential, large or small, the attention to detail is meticulous. Nothing is too much bother, and that’s refreshing that a personalised customer service still exists in this day and age. A recent job he undertook encompassed a “complete” service. This included the removal of all furniture, laying and fitting of carpets, vacuuming the rooms when finished and replacing the furnishings, leaving the customer to relax and enjoy their new carpets. Now that’s going the extra mile!
To find out more about how Callaghan Flooring And Carpets can meet your floorcovering needs, visit www.callaghanflooringandcarpets.co.uk or telephone (0118) 962 8527.
To discover more about Yeldall Manor, the charity which Callaghan Flooring And Carpets supports through it’s profit donation scheme, visit www.yeldall.org.uk.